Enchanting Miniature Red Mouse Door for Secret Garden

Ready to ship in 3-5 business days from United States (US)

Please review the following shipping policy to understand our procedures and timelines:

Processing Time: Once your order is placed, please allow 3-5 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer, but we always endeavor to fulfill orders as quickly as possible.

Shipping Methods: We offer a set flat rate shipping using either UPS, USPS or Fed Ex.

Shipping Rates: Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You will be able to view the shipping costs before completing your purchase.

Delivery Time: Delivery times vary depending on your location and the chosen shipping method. Standard shipping typically takes 3-7 business days for domestic orders, while international orders may take longer. Expedited and express shipping options are available for faster delivery.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimate its arrival date.

Shipping Restrictions: Please note that certain products may be subject to shipping restrictions or regulations based on their size, weight, or contents. We comply with all applicable shipping laws and regulations and will inform you if any restrictions apply to your order.

International Shipping: We offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Shipping Address: Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders that are lost or misdelivered due to incorrect address information provided by the customer.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team for assistance. We are here to help ensure that your shopping experience at Maker Mall is enjoyable and hassle-free.

Please review our refund policy below:

Standard Items: For standard, non-customized items, we offer refunds within 30 days of purchase. If you are not completely satisfied with your purchase, please contact us to initiate the refund process. Items must be returned in their original condition and packaging, and the customer is responsible for return shipping costs.

Custom Items: Please note that we do not offer refunds for custom-made items. These items are specially crafted to your specifications and cannot be resold. We encourage you to review all customization details carefully before placing your order to ensure accuracy.

Damaged or Defective Items: In the rare event that your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect for verification purposes.

Refund Processing: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment.

Exceptions: Certain items may be exempt from the standard refund policy due to hygiene reasons or other considerations. Any exceptions to the refund policy will be clearly stated in the product description.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team for assistance. We are here to ensure that your experience with Maker Mall is positive and hassle-free.

Thank you for shopping with us!